INTRODUCTION
Welcome to the website www.adharacancun.com, one of the Internet websites published and maintained by GRUPO PENINSULAR DE HOTELES S.A DE C.V, collectively named as the "Site". The usage of this Site is expressly conditional to the acceptance of the present Terms and Conditions. When you use this site, you show your consent to the Terms and Conditions. GRUPO PENINSULAR DE HOTELES S.A DE C.V, its brands, and partners reserve the right to add to or modify the Terms and Conditions at any time. All terms added to or modified will come into effect at the time that they are updated. The continuous use of this site, even after the publication of the changes made in the Terms and Conditions, means that you accept the aforementioned changes. Please come back to this page periodically to consult any change.
DECLARATIONS 
a) GRUPO PENINSULAR DE HOTELES S.A DE C.V is a lender of tourist services for travel agencies (operator), and end consumers, as stated in the register at the National Tourism Registry number ________ at the Secretariat of Tourism.
b) GRUPO PENINSULAR DE HOTELES S.A DE C.V, on lending its services, observes and adheres strictly to the dispositions of the General Tourism Law, the Federal Law for the Protection of the Consumer, and other applicable legislation. It is also registered with the Treasury authorities with the Taxpayer Identification Number (RFC in Mexico) OKT130624DUA.
c) That the domicile of GRUPO PENINSULAR DE HOTELES S.A DE C.V is located at Avenida Carlos Nader, Manzana 1 Lotes 1 a 3, Ciudad de Cancun, Municipio Benito Juarez, Quintana Roo, C.P. 77500
d) You declare under oath to tell the truth, in your personal right and/or through a legally authorized representative, that you are a natural person, of legal age, capable, and with sufficient means or financial capacity to comply with the present Terms and Conditions, that you are interested in acquiring the brokering and reservation services specified here, and that you have contacted GRUPO PENINSULAR DE HOTELES S.A DE C.V directly or through their different web pages to request it functions as a mere intermediary between you and the Suppliers who lend the tourism services directly.
e) You declare under oath to tell the truth, that you recognize that the services provided by GRUPO PENINSULAR DE HOTELES S.A DE C.V and its Site consist EXCLUSIVELY OF INTERMEDIATION BETWEEN YOU AND THE DIRECT SUPPLIER OF THER SERVICES.
OBJETIVE
f) That its objective lies in the ability to: Act as an intermediary for the reservation of spaces on means of transportation and to issue the corresponding tickets from the carrier for the tourist; serve as an intermediary between the tourists and suppliers of transportation services of any genre; reserve guestrooms and related services for tourists at hotels and accommodation establishments; lend tourists reservation services for tourist attraction sites; serve as an intermediary between other tourism services lenders and other travel agencies; provide tourist information services and spread propaganda material of this nature that is to be freely distributed. (e) That for the effects of these Terms and Conditions, it acts exclusively as an INTERMEDIARY between you and the Suppliers of the aforementioned tourism services, that it has the technical and administrative capability to meet this objective, and that is has the material and human resources necessary to reserve the services referred to in these Terms and Conditions on your behalf and request.
(g) That based on the previously made declarations, you accept these Terms and Conditions.

USAGE OF THE SITE 
GRUPO PENINSULAR DE HOTELES S.A DE C.V grants you the limited, revocable and non-transferable license to use this Site in accordance with these Terms and Conditions. You must use this site only to request or purchase legitimate reservations of travel services, recreational activities, and general services commercialized by GRUPO PENINSULAR DE HOTELES S.A DE C.V in its role as intermediary; you must no use the site for any other purpose, including but not limited to the creation of speculative, false, or fraudulent reservations. This Site and the content referred on it, including but not limited to: texts, paragraphs, announcements, specific combination of words, letters or phonetic elements; graphics, button icons, brands, logos, graphical design works, photographs, commercial notices, patents, business methods, specific combinations of colors and shapes, editorial material, printed formats, search formats, digital downloads, compilations of data, source codes, and software, are either exclusive property of GRUPO PENINSULAR DE HOTELES S.A DE C.V or they have all the necessary Licenses and Authorization for their use, meaning that you cannot copy, reproduce, re-publish, upload, modify, transmit or distribute the aforementioned content without authorization in writing from GRUPO PENINSULAR DE HOTELES S.A DE C.V, except in the following cases: (a) where you download content to see and print what is contained o this Site or (b) where you download or print material sent to you by e-mail by GRUPO PENINSULAR DE HOTELES S.A DE C.V; in both cases you can only use the content solely for personal use, and you must include the legend "© GRUPO PENINSULAR DE HOTELES S.A DE C.V All rights reserved" in all printed material. Any form of partial or total reproduction of the Site is strictly prohibited, as is any use of its content for lucrative purposes. You cannot use any "robotic" or "spider" device, nor can you use any manual process or other automatic device, program, algorithm, or methodology with similar functions or processes to monitor or copy any of the Web pages, data, content, or source code on this Site in any way without written consent on behalf of GRUPO PENINSULAR DE HOTELES S.A DE C.V. In accordance with the aforementioned, you declare your agreement that you will not copy, publish, transmit, modify, or transfer the data or content of this Site in any way to any computer, server, Web site, or other means of massive distribution for the use of any commercial entity, website, webpage, or company (foreign or domestic) that represents an economic activity. You also declare your agreement that you will not use any device, software, or routine of any kind to interfere with the performance of this site. The unauthorized usage of this site or any reproduction (partial or total) of the Site and/or content can violate Copyright laws, Industrial Property Rights laws, and other laws. You must respect all notices about Copyright and Industrial Property Rights and you must not alter, hide, or destroy any of these notices. The use of such material on any other website or computer network environment is forbidden. GRUPO PENINSULAR DE HOTELES S.A DE C.V forbids you from placing or transmitting any material that violates the law, is threatening, offensive, defamatory, obscene, indecent, pornographic, or profane, or that could incite others to conduct that could be considered criminal acts, civil crimes, or that could violate the law in any way. You are also prohibited from displaying or transmitting any information that (a) infringes the rights of other people, violate their privacy, or violate marketing rights; (b) is protected by Copyright, Trademar, or other Property Rights, unless written authorization is obtained from GRUPO PENINSULAR DE HOTELES S.A DE C.V or the holder of the aforementioned rights; (c) contains a virus, bug, or other dangerous item; or (d) is used to collude against another person or in detriment of their right of business or competition. You are solely responsible for any damage caused by any violation of Copyright, Industrial Property Rights, or any other form of Property Rights, and for any other damage caused by misuse of this site.

AGE AND RESPONSABILITY 
You declare that, independently of your country of origin, you are of sufficient legal age to use this site and subscribe and be obliged by these Terms and Conditions, and to be responsible for the legal obligations that bind you to any responsibility incurred by usage of this Site. You understand that you will be financially liable for any usage of this site and those that use its information to enter it.

RESERVATION POLICY
The rates shown on the Website are valid at the immediate time of the quote and are subject to change. The rates apply for their respective cost only if the desired service is reserved. A reservation is considered completed when you have the confirmation number and the corresponding charge has been made. At the time of the reservation you authorize us either in writing or verbally to use your credit card number to make the payment and you confirm that you know and accept the present Terms and Conditions, as well as the GRUPO PENINSULAR DE HOTELES S.A DE C.V privacy policy. All reservations are subject to availability at the time your application is processed. The availability cannot be guaranteed until full payment has been received. We have to verify the availability directly with the supplier's reservations department for some reservations (duly identified before you fill in your contact and credit card details) before we're able to confirm them. GRUPO PENINSULAR DE HOTELES S.A DE C.V requires a maximum of 24 hours to verify and confirm the aforementioned availability. To avoid delays, you should print the corresponding voucher and present it when you require the paid service. If you should wish to change or cancel your reservation, please contact the Travel Consultant assigned to your reservation as soon as possible, mentioning your reservation number. GRUPO PENINSULAR DE HOTELES S.A DE C.V suggests you read the corresponding CANCELATION POLICIES clause carefully.

Payment Policy
When you make a booking online or by telephone you authorize the use of your credit card number to make the payment and you confirm that you know and accept our reservation, payment, and liability waiver and cancellation policies. All changes in a reservation are subject to availability and a new rate quotation.
If you do not have one of these credit cards, you can send us a bank transfer. For more information, please contact one of our Travel Consultants. The rates published on out are site are quoted in different currencies, which are duly and timely specified. A rate in Mexican Pesos will be charged in Mexican Pesos. In the case of rates in other currencies, the transaction amount will be converted to US Dollars at the current exchange rate on the date of the transaction. Please bear in mind that the amount that appears on the payment receipt of your credit card can vary by up to 3% due to the global fluctuation in exchange rates. GRUPO PENINSULAR DE HOTELES S.A DE C.V is not responsible for this fluctuation. You accept that you have been informed of the fluctuation in the exchange rate and that you agree that the corresponding charge will be made in US Dollars. If you need a tax receipt, please go to the link for electronic invoicing that is sent in the itinerary confirmation. It must be stated that for fiscal reasons the receipts will be made after the payment is generated or after the service(s) reserved have been used.

CANCELATION POLICY 
Any cancelation request must be made by you in writing via e-mail to your designated Travel Consultant, mentioning the reservation number.
For Cancellations of Hotel Reservations: when you select the hotel of your choice you can consult the cancellation terms and conditions for each hotel on the links labeled Cancellation Policies. In spite of the information that you can see in the aforementioned links, below are the general cancellation policies used by GRUPO PENINSULAR DE HOTELES S.A DE C.V for the majority of the hotels:
Reservations cancelled 15 days or more before the scheduled date of arrival are subject to a charge of 10% of the total amount of the reservation.
Reservations cancelled between 14 and 3 days before the scheduled date of arrival are subject to a charge of two nights of the reservation.
Reservations cancelled less than 3 days before the scheduled date of arrival, or in case of a no show, will not be reimbursed. Likewise, no reimbursements will be granted for early exits.
The cancellation policies for the Christmas, Easter, and New Year seasons are different; please contact one of our Travel Consultants for more information.
For Cancellations of Tours and/or Ground Transportation Reservations: during the reservation process, the cancelation policies relevant to the specific tour or ground transportation will be displayed on screen for your knowledge. Below are the general cancellation policies used by GRUPO PENINSULAR DE HOTELES S.A DE C.V for the majority of the tours and ground transportation services:
Reservations cancelled 3 days or more before the scheduled date of the service are subject to a charge of 10% of the total amount of the reservation.
Reservations cancelled less than 3 days before the scheduled date of the service, or in case of a no show, will not be reimbursed.
GRUPO PENINSULAR DE HOTELES S.A DE C.V reserves the right to contract on your behalf the services referred to in these Terms and Conditions, which specify the quality and/or category contracted, with regards to carriers, hotels, and renting companies, regardless of the final lender of the services, unless it is expressly agreed that the services will be provided by a specified supplier. If there is a change in the direct lender of the service, the service will be provided by one of equal quality, if you use the service it will be understood that you consented to the aforementioned change and no complaint, compensation, or reimbursement will proceed. Once GRUPO PENINSULAR DE HOTELES S.A DE C.V receives the total payment for the services contracted from you, whether they are for flights, ground transportation, accommodation, in a package, or any other, you authorize GRUPO PENINSULAR DE HOTELES S.A DE C.V to emit, issue, or acquire the airplane tickets in your name. Both you and GRUPO PENINSULAR DE HOTELES S.A DE C.V will be in acceptance of and bound by the cancelation, issuing, and ticket sales policies of the domestic and foreign airlines, the issuing and ticket sales policies of IATA International, and the Reservation and Cancelation Policies of this site. In the case of contracted services with both domestic and foreign airlines, the cancelation policy operates as follows: You have full and absolute knowledge that any airline ticket already issued to GRUPO PENINSULAR DE HOTELES S.A DE C.V and subsequently delivered to you or upon receipt of your confirmation number the cost is not refundable in part or total under any conditions or circumstances. Once an airline ticket has been issued for you, GRUPO PENINSULAR DE HOTELES S.A DE C.V. is not responsible for any change in itinerary, or for any change or error in the data provided by you for the issuance of airline tickets, including names, ages, sex, dates, routes, airlines, classes, categories, etc. and the same applies for reservations for ground and maritime services or cruises.

TRAVEL DESTINATIONS
You are responsible for ensuring that you meet the requirements of entry to foreign countries and that all travel documents such as passports and visas (transit, business, tourist or other) are up to date and meet the requirements for entry. GRUPO PENINSULAR DE HOTELES S.A DE C.V. does not have specific knowledge relating to foreign entry requirements or travel documents. Customers will need to review the travel bans, warnings and notices published by the relevant government prior to booking your trip to an international destination.
Passport and visa: You must consult with the appropriate Embassy or Consulate to obtain this information. The requirements may change and should be checked before booking your reservation. We accepted no responsibility if you are refused entry to a flight or any country if not carrying the correct passport, visa or other required travel documents according to any airline, authority or country, including countries where the plane may stop over. This includes all stops made by the airplane even if you do not you leave the plane or airport.
Health: The recommended inoculations for travel can change and you should consult your doctor regarding the current recommendations. It is your responsibility to ensure compliance with all health requirements, get the recommended inoculations, take all recommended medications and follow all medical advice relating to your trip.
IN OFFERING SPECIFIC PRODUCTS FOR INTERNATIONAL TRAVEL, GRUPO PENINSULAR DE HOTELES S.A DE C.V. DOES NOT CLAIM OR GUARANTEE THAT TRAVEL TO SUCH DESTINATIONS IS ADVISABLE OR FREE FROM RISKS AND WILL NOT BE HELD LIABLE FOR DAMAGES OR LOSSES THAT MAY RESULT FROM TRAVELING TO SUCH DESTINATIONS.
CLUB ESTRELLA LOYALTY PROGRAM
As its name suggests, the Club Estrella Loyalty Program was designed to secure the loyalty of customers, users and those who shop online or by telephone with Grupo Peninsular de Hoteles.
In joining the Club Estrella Loyalty Program you acknowledge and agree with the terms and conditions.
By becoming a member of the Club Estrella Loyalty Program you agree:
That a username and password will be generated and sent to you so that you can access your statement
That with your statement you can:
Review the points accumulated by your purchases
See the rewards that are available for your accumulated points
That you’ll have access to the business section of this website http://business.oktrip.mx/
That the data from your and/or your company is used to send information via email, promotions and special offers for members of Club Estrella
That you may have the benefit of special room rates at this website www.business.oktrip.mx
That reservations made at the www.business.oktrip.mx site accumulate points
That reservations made on the www.business.oktrip.mx site can be paid for with accumulated points

RESPONSIBILITIES
GRUPO PENINSULAR DE HOTELES S.A DE C.V serves as an intermediary between the customer and the supplier of the goods and services published on this website. PENINSULA HOTEL GROUP LTD establishes trade negotiations within their own standards of quality and service, such as, but not limited to, accommodations, ground transportation and air transportation, choosing only the most qualified and most prestigious market suppliers.
The Customer hereby authorizes GRUPO PENINSULAR DE HOTELES S.A DE C.V, to act as mediator in choosing the selected services to create a travel package.
Market negotiations are done directly by GRUPO PENINSULAR DE HOTELES S.A DE C.V from its headquarters located in Cancun, Quintana Roo using its technology platform regardless of the manner in which the purchase is made, either via the Internet, customer service points, telephone assistance or other forms of contact.
If you are contracting a Travel Package abroad, the customer agrees that it will be used outside of the national territory, so GRUPO PENINSULAR DE HOTELES S.A DE C.V applies the Value Added Tax at a rate of 0% in accordance with the provisions of Article 29, Section IV of the LIVA.
For the acquisition of “Travel Packages” with foreign destinations, including air transportation service starting in country, GRUPO PENINSULAR DE HOTELES S.A DE C.V applies the Value Added Tax at the rate of 11% only on the 25% part representing the means of transport.
The photographs displayed on the website are for representative purposes only and there is no guarantee that everything will be exactly as shown upon arrival.
The star rating assigned to the hotel is based upon the interpretation of GRUPO PENINSULAR DE HOTELES S.A DE C.V as determined by the range of facilities available at each hotel and the state of preservation and maintenance. As such it may differ from star ratings reported elsewhere.
Descriptions of travel services are updated through GRUPO PENINSULAR DE HOTELES S.A DE C.V regularly but there is no guarantee that everything will be exactly as indicated upon your arrival.
GRUPO PENINSULAR DE HOTELES S.A DE C.V reserves the right to reject any person or customer when it is considered necessary.
Any complaint or written notice against GRUPO PENINSULAR DE HOTELES S.A DE C.V must be received no later than thirty (30) days after the completion of the trip.

You are responsible for any damages to GRUPO PENINSULAR DE HOTELES S.A DE C.V resulting from any misuse or incorrect use of the site or any fraudulent transactions or for purposes contrary to the services provided on the site or those that are against the current and applicable laws and regulations.

LINKS. 
This site contains links to other websites which are provided only as a convenience and not as an endorsement by GRUPO PENINSULAR DE HOTELES S.A DE C.V and the contents belong to third-party providers or distributors. GRUPO PENINSULAR DE HOTELES S.A DE C.V is not liable for the content of any other website and does not represent or guarantee any other website or the content of such sites or materials. If you choose to access other websites, you do so at your own risk.
FACEBOOK, TWITTER, YOU TUBE.
This site contains links to various social networking sites, including Facebook pages with the username: ADHARA CANCUN, a Twitter page with the username @ADHARACANCUN and You Tube with the username ADHARA CANCUN. These accounts are managed by GRUPO PENINSULAR DE HOTELES S.A DE C.V; You acknowledge that these pages are exclusively for informational purposes and social networking for GRUPO PENINSULAR DE HOTELES S.A DE C.V; therefore GRUPO PENINSULAR DE HOTELES S.A DE C.V is not responsible for namely but not limited to third party information, publications, comments, pictures, videos, content of “hashtags” or any other material out of the control of the direct administration of GRUPO PENINSULAR DE HOTELES S.A DE C.V or for the material shared on these social sites by you or any third party outside the administration of GRUPO PENINSULAR DE HOTELES S.A DE C.V that may violate property rights or copyrights. You are responsible for the use of these sites and you disclaim any responsibility of GRUPO PENINSULAR DE HOTELES S.A DE C.V for any incorrect or intentional misuse that could make publications, information, comments and other material that may be offensive, insidious, incorrect, pornographic or that could incite violence, rebellion, strike or any activity not permitted by law and decency.
WEATHER. 
This site provides you with service and weather data that is published for informational purposes only. You disclaim any responsibility to www.adharacancun.com  and GRUPO PENINSULAR DE HOTELES S.A DE C.V for any inconsistency, inaccuracy or information published within their weather Service, GRUPO PENINSULAR DE HOTELES S.A DE C.V is not responsible for any weather changes, this being outside the absolute control of GRUPO PENINSULAR DE HOTELES S.A DE C.V, as such you acknowledge and disclaim any responsibility of GRUPO PENINSULAR DE HOTELES S.A DE C.V including but not limited to claims, reimbursement, complaints, compensation, credit, changes, cancelations, inconveniences, discomfort, accidents, injuries, sickness, physical or property damage, damage, personal or assent detriment or involvement, death and all other incidents relating to weather conditions in destinations offered by GRUPO PENINSULAR DE HOTELES S.A DE C.V. by any of their pages or affiliates.
MAPS. 
This site provides you with the link to Google Maps © for informational purposes only, regarding the location of various services provided by GRUPO PENINSULAR DE HOTELES S.A DE C.V; You acknowledge that the maps displayed on the site as well as the location of such services only provide approximate locations, you also acknowledge and agree that by making use of the maps, you are subject to the terms and conditions of use as set by Google Maps © and release GRUPO PENINSULAR DE HOTELES S.A DE C.V from any liability due to incorrect locations or address information displayed on the maps, you release GRUPO PENINSULAR DE HOTELES S.A DE C.V from liability for any disorientation, or any misdirection resulting from using the maps and you agree that GRUPO PENINSULAR DE HOTELES S.A DE C.V is not responsible for namely but not limited to changes, reimbursements, complaints, cancelations, surcharges, no shows, claims, credits, compensation and all other related incidents that may arise from inconsistencies or improper use of the maps published on this site that are the exclusive property of Google Maps ©.
 
ACCURACY OF INFORMATION. 

You acknowledge that you have the obligation and responsibility to provide true and accurate data regarding age, sex, names and the last names of both you and other users/travelers accompanying you or making use of this site, as well as all of the data and information required to make the itinerary and reservations for ground and maritime services (hotels, views, car rentals, restaurants, cruises, etc.), freeing GRUPO PENINSULAR DE HOTELES S.A DE C.V from any responsibility of itinerary changes created by bad information or any errors in the data provided by you regarding age, sex, names, dates, payments, routes, airlines, schedule, classes, categories, special conditions, etc., for the issuance or purchase of airline tickets, adhering where appropriate for cancelation clauses for airline, land, maritime or cruise services expressed in these Terms and Conditions.

LIMITATION OF LIABILITY.
GRUPO PENINSULAR DE HOTELES S.A DE C.V is not responsible for and assumes no responsibility for damages or viruses that may infect your computer or any other property due to accessing, using or navigating this site or by downloading any materials, data, text, images, video or audio from of the GRUPO PENINSULAR DE HOTELES S.A DE C.V sites. In no case will GRUPO PENINSULAR DE HOTELES S.A DE C.V be held liable for any injury, damage, harm, loss, claim or any special damage or punitive, indirect, incidental whether through negligence, or illegal actions that results from:
Any use of this site or the content that you find here
Any failure or delay (including, without limit, use or inability to use any component of this site for reservations or ticket services)
3. The operation or non-operation of the provider. Including, but not limited to, non-operation due to bankruptcy, reorganization, insolvency, dissolution or liquidation.
RESPONSIBILITY DISCLAMER
The information, software, products and services that are published on this site may contain inaccuracies or errors, including pricing errors. The company GRUPO PENINSULAR DE HOTELES S.A DE C.V and its affiliates do not guarantee the accuracy of, and assume no responsibility for any inaccuracies or errors related to, the information and description of tourism products and services of Hotels, Airplanes, Cruise lines, Automobiles and similar products displayed on the site (including, without limitation, prices, photographs or images, list of hotel amenities, general product descriptions, etc.). Additionally, GRUPO PENINSULAR DE HOTELES S.A DE C.V expressly reserves the right to correct any pricing errors on the site and/or on pending reservations which have been made based on an incorrect price. In this case, we will provide the opportunity to maintain the reservation at the correct price or cancel the reservation without penalty. The company GRUPO PENINSULAR DE HOTELES S.A DE C.V or its affiliates and/or its respective suppliers make no representations or guarantees that the information, software, products and services available on this site are appropriate or useful for any purpose. The fact that they include or offer products or services on this site does not mean that the company GRUPO PENINSULAR DE HOTELES S.A DE C.V or its affiliates sponsor or recommend them. The information, software, products and services are provided “as is” without any warranty. The company GRUPO PENINSULAR DE HOTELES S.A DE C.V or its affiliates and/or its respective suppliers do not accept or assume any warranties or conditions with respect to this site, its servers and emails sent by the company GRUPO PENINSULAR DE HOTELES S.A DE C.V its affiliates and/or its respective suppliers that they are free of viruses or other harmful components. The carrier, hotels and other tourist service providers are independent contractors and not agents or employees of the company GRUPO PENINSULAR DE HOTELES S.A DE C.V or its affiliates are not responsible for the actions, errors, omissions, representations, warranties, failures or negligence of any of its suppliers or service providers or for any injury, death, personal damage, or any other damage or expense that arises. The company GRUPO PENINSULAR DE HOTELES S.A DE C.V and its affiliates do not assume any liability and do not issue refunds for delays, cancellations, overbooking, strikes, unforeseeable circumstances or any other cause beyond their direct control, nor do they take responsibility for any additional expense, omissions, delays, re-routing or acts of any government or authority. The company GRUPO PENINSULAR DE HOTELES S.A DE C.V and/or its affiliates or respective suppliers, for no reason and in no case are they responsible for any damage, whether direct, incidental, special, consequential, compensatory, or any other arising from or in connection with the entry, display or use of the site with the delay or inability to enter, display or use the site (including but not limited to belief in the opinions that appear on the site, computer viruses, information, software, links to other sites, products and services obtained through the site or anything else resulting from display or use of the site) regardless of whether it is based on a theory of negligence, contract, fraudulent procedures, direct absolute liability, consumer protection statutes or others, even if the company GRUPO PENINSULAR DE HOTELES S.A DE C.V and/or its affiliates or respective suppliers have been advised of the possibility for damage.

If, despite the above limitations, it is determined that the company GRUPO PENINSULAR DE HOTELES S.A DE C.V and its respective suppliers are responsible for any damages resulting from or in any way relating to any of the circumstances described above, then the responsibility of the company GRUPO PENINSULAR DE HOTELES S.A DE C.V and/or its respective suppliers in no way will exceed, in total, the cost of services paid to GRUPO PENINSULAR DE HOTELES S.A DE C.V, or one thousand Mexican Pesos, or the equivalent in local currency. The limitations and exclusions of liability reflect the distribution of risks among the parties. The limitations contained in this paragraph will be applicable even under the assumption that any provision in particular is not in accordance with its essential purpose. The limitations and exclusions of liability are established for the benefit of the companies GRUPO PENINSULAR DE HOTELES S.A DE C.V and/or its respective suppliers.

DISCLAIMER

GRUPO PENINSULAR DE HOTELES S.A DE C.V will not assume responsibility for any claims, costs, or expenses caused by personal injury or third parties, accidents or death, loss or damage to personal property, lack of fun, anger, disappointment, distress or frustration (whether mental or physical) resulting from the following causes:

Acts or omissions of any other person other than GRUPO PENINSULAR DE HOTELES S.A DE C.V or its employees;
Illness, theft, labor disputes, strikes, mechanical breakdown, quarantine, government actions, weather or any other cause beyond the direct control of GRUPO PENINSULAR DE HOTELES S.A DE C.V;
Inability of the customer to travel due to not having the proper documentation, including but not limited to a passport valid for 6 months after the date of the trip, visas, personal identification, prescriptions and medical certificates and documents. GRUPO PENINSULAR DE HOTELES S.A DE C.V is not liable to the client of any third party due to the inability or lack of customer documents;
Failure of the client to follow instructions including but not limited to flight departure times, time and date of hotel check-in and check-out, and coupon redemption policies;
In case of cancellation or change for any reason in the travel services offered. GRUPO PENINSULAR DE HOTELES S.A DE C.V reserves the right to cancel or change the published services, but will attempt to substitute with similar services. If a reservation must be cancelled, the responsibility of GRUPO PENINSULAR DE HOTELES S.A DE C.V will be limited to a refund of all the money paid by the client;
Full refunds are not applied in situations where the trip has to be cancelled, interrupted or postponed by GRUPO PENINSULAR DE HOTELES S.A DE C.V for reasons beyond its control (including but not limited to weather conditions, hurricanes, earthquakes, strikes, wars, terrorism, etc.) and where the contractual obligations of GRUPO PENINSULAR DE HOTELES S.A DE C.V with its suppliers do not allow them to be reimbursed for the amount paid or to be paid by the client to the supplier. In these cases, GRUPO PENINSULAR DE HOTELES S.A DE C.V reserves the right to withhold 10% of the amount paid for the reservation as an administrative expense.
Although we constantly update rates, there exists the remote possibility that rates may change with notice for reasons beyond our control. In these cases, it is possible that the provider will have no way to quickly update rates in the GRUPO PENINSULAR DE HOTELES S.A DE C.V database. GRUPO PENINSULAR DE HOTELES S.A DE C.V makes periodic reviews where there may be differences between the price paid for the reservation and the price required to use the service. In cases of rate changes that result in a lower price, that price will be charged and the difference refunded. If it results in a higher price, one of our travel advisors will contact you and inform you about the change. If you disagree, GRUPO PENINSULAR DE HOTELES S.A DE C.V will refund 100% of the amount paid, but will not be responsible for any claims or inconveniences resulting from the rate change or booking cancellation.
The photographs displayed on the website(s) are owned or managed by OKTRAVEL SA de CV for representative purposes and do not guarantee that upon arrival things will be exactly as they appear on the GRUPO PENINSULAR DE HOTELES S.A DE C.V websites.
The star ratings assigned to the hotels are based on the interpretation of GRUPO PENINSULAR DE HOTELES S.A DE C.V and/or the information provided by the hotel, and therefore may be different than the ratings reported elsewhere.
The descriptions of travel services are updated regularly by GRUPO PENINSULAR DE HOTELES S.A DE C.V but do not guarantee that everything will be exactly the same upon arrival. This could be because of renovations, weather conditions, maintenance or any other cause.
GRUPO PENINSULAR DE HOTELES S.A DE C.V reserves the right to refuse service to any person or client when necessary for engaging in misconduct, disorderly conduct, obscene of offensive language, harassment of any kind, intoxication of drugs, alcohol or narcotics, or any other grounds that violate the interests, ownership, image and operation of GRUPO PENINSULAR DE HOTELES S.A DE C.V or its suppliers.
GRUPO PENINSULAR DE HOTELES S.A DE C.V having refused of cancelled services for customers whose behavior is inappropriate or who engaged in disorderly conduct, obscene or offensive language, harassment of any kind, intoxication of drugs, alcohol or narcotics, or any other grounds that violate the interests, ownership, image and operation of GRUPO PENINSULAR DE HOTELES S.A DE C.V or its suppliers, shall be free to exercise their rights to take any necessary measures and legal action with the proper authorities to demand redress and compensation for the damages caused by the improper actions of the client.
Any complaint or written notice against GRUPO PENINSULAR DE HOTELES S.A DE C.V must be received no later than thirty (30) days after the end of the trip

Impossibility of a handwritten signature.
Due to the special characteristics of long-distance contracts, the client recognizes the impossibility of hand signing the payment letter, the document that is usually used to seal the transaction. For that reason, handwritten signatures are not used for transactions booked online through GRUPO PENINSULAR DE HOTELES S.A DE C.V and/or its suppliers.

CLIENT RESPONSIBILTY
The client is responsible for the conduct of the guests associated with the booking in cases of abnormal behavior or vandalism. In this case, GRUPO PENINSULAR DE HOTELES S.A DE C.V reserves the right to automatically cancel the stay or reservations of the guests without refund or compensation. The same applies to the accommodation facilities in which they are staying or, when appropriate, the service providers of transfers or excursions.

The client shall pay GRUPO PENINSULAR DE HOTELES S.A DE C.V any charges incurred from the conduct specified before it can be claimed by any third party. Similarly, incidents that can be resolved during the stay of the guests associated with the booking must be resolved directly by the client.

SUPPLIER RULES AND RESTRICTIONS
Reservations and purchases of goods and tourism services are subject to additional terms and conditions. Please read these terms and conditions. You agree to be bound by the terms and conditions of purchase established by the supplier with whom you choose to do business, including but not limited to the timely payment of any debt and adherence to the rules and restrictions imposed by the provider regarding the use and availability of fares, products and services. Flights are only guaranteed once the purchase is complete and tickets have been issued. Airlines and other travel suppliers may change prices without notice. We reserve the right to cancel your reservation if payment is not received in full in a timely manner. It is possible that some hotels will require you to present a credit card or submit a cash deposit at check-in for incidental charges. This deposit is in addition to any payment that GRUPO PENINSULAR DE HOTELES S.A DE C.V has received for your reservation. You acknowledge that some third parties offering certain services and/or activities may ask you to sign a release waiver to participate in the services and/or activities. You understand that the violation of any rules or restrictions above may result in cancellation of your reservation and the denial of access to tourist products or services, and that you will lose any amount that you have paid for the reservation and/or that GRUPO PENINSULAR DE HOTELES S.A DE C.V will charge your account for any expenses resulting from your failure to comply.

RESPECT OF THE TERMS AND CONDITIONS OF SERVICES.

You agree to abide by and respect the rules and conditions established by each of the suppliers and service providers contracted through GRUPO PENINSULAR DE HOTELES S.A DE C.V, so GRUPO PENINSULAR DE HOTELES S.A DE C.V should let you know which are the most important, however the supplier may inform you of new or additional conditions of service of which GRUPO PENINSULAR DE HOTELES S.A DE C.V bears no responsibility and consequently declines any responsibility that could arise from non-compliance. Also, you are responsible for providing your own passport and any immigration documents required by the Mexican authorities and countries of destination or transit, such as visas, health certificates and all documents required by customs officials, airlines, ports, airports, and federal, state and municipal governments, etc., that are necessary for your trip, freeing GRUPO PENINSULAR DE HOTELES S.A DE C.V from any problems that might arise with these authorities. In cases of international travel, you agree to arrive at the airport with proper documentation at least three hours in advance for international flights and two hours in advance for domestic flights, but for the express instruction and Received in writing from GRUPO PENINSULAR DE HOTELES S.A DE C.V and/or any other instruction presented by the foresaid authorities.
COPYRIGHT
You understand that all text, paragraphs, sentences, specific combination of words, letters or phonetic elements , graphics , button icons, graphic elements, photos, color combinations, forms, editorial material, printed information, search forms, digital downloads, data compilations, code, software, computer programs, databases, and public announcements, that appear or function on this website are copyrighted or are in the process of being copyrighted, and are property, exclusively of GRUPO PENINSULAR DE HOTELES S.A DE C.V or of the service provider of any service, with ownership of property rights, or any entity that was provided with authorization for use of the site. You must not copy, reproduce, re-publish, load, publish, transmit, modify or distribute any of the above or any content on the site without express written authorization by GRUPO PENINSULAR DE HOTELES S.A DE C.V, except in the following cases: a) you want to download and print the material from the site to see it or b) download or print the material that was sent in an email by GRUPO PENINSULAR DE HOTELES S.A DE C.V. In both cases you can exclusively use the material for personal use, and must include the phrase All Rights Reserved GRUPO PENINSULAR DE HOTELES S.A DE C.V. Considering all of the above, none of the content on this site, including the rights protected under the Federal Copyright Laws, and the International laws and treaties, may be considered by you as a license or right to use any of the copyrighted material without prior consent by GRUPO PENINSULAR DE HOTELES S.A DE C.V. and prohibits the use in any form which is not permitted by GRUPO PENINSULAR DE HOTELES S.A DE C.V or any other commercial use. You agree not to alter the copyright agreement of GRUPO PENINSULAR DE HOTELES S.A DE C.V. in any way that could undermine the copyright agreement of GRUPO PENINSULAR DE HOTELES S.A DE C.V. You agree to no put any part of the GRUPO PENINSULAR DE HOTELES S.A DE C.V. agreement on the Internet without written consent by GRUPO PENINSULAR DE HOTELES S.A DE C.V. You acknowledge that the use or printing for your own use of the GRUPO PENINSULAR DE HOTELES S.A DE C.V. agreement does not give you any rights or ownership of the copyright agreement. GRUPO PENINSULAR DE HOTELES S.A DE C.V. reserves the right to monitor the quality of use of the copyright agreement, and also notify you in writing of any copyright infringement they see. Any inappropriate use of the copyright of this site is an infringement of the Federal Copyright Laws, Mexican and International, and of the International Treaties, and of the civil, penal, and commercial code. If you inappropriately violate any part of the copyright agreement of this site, GRUPO PENINSULAR DE HOTELES S.A DE C.V. has the right to a) make you stop using the content and copyright of this site b) to stop completely or partially to copy, publish, load, re-publish, transmit, distribute, or modify the content and the copyright of this site c) they may require proper use of the copyright agreement d) legal action may be taken to defend the copyright agreement.